Returns / Exchanges

Please download and fill up the RETURN / EXCHANGE FORM , attach it to your package and send it to:

 Krystal Jeans
620 S El Paso St
El Paso, TX 79901

Please note:

  • You can return your items to Krystal Jeans within 30 days of ship date.
  • Please allow 3-5 business days from the time we receive your item to process your return.
  • Once your return is processed, your original payment method will be credited (PayPal account / Credit Card)
  • We highly suggest all returns be sent back with a traceable carrier.
  • The customer must pay all costs related to return shipping.
  • Shipping costs cannot be refunded unless Krystal Jeans has made a mistake on the order.
  • Items should be returned in “with all” designer garment tags still attached. If tags are removed, the item will not be accepted for return.
  • Please make sure to let us know what was wrong with your order and what you would like us to do.
  • If you would like a refund please indicate that, if you need another size, please make that known as well.

If you have additional comments or questions, please feel free to contact us.